Degraded call processing

Incident Report for Omnistream

Resolved

10:29 AM PT - 10:41 AM PT - A feedback loop occurred between when agents in very large organizations, with hundreds of dealerships, could not establish stable connections. The root problem was that time and sequence constraints for connection had to be relaxed to allow for more flexible order of connection events. The issue was resolved through a patch.

Posted May 17, 2024 - 13:29 EDT